Contact Us & Directory

We appreciate feedback from our customers and encourage you to contact us with any questions or concerns.

We are here to help!

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By Phone

 Main Phone: 254-412-2000

  • Press 1 for General Information about your Deposit Account
  • Press 2 for Information about your Debit Card
  • Press 3 for Information and assistance with Internet Banking
  • Press 4 for General Information about your loan.

To report a Lost or Stolen Debit Card after hours


To Reset a Debit Card PIN Number


Business Online Banking and Remote Deposit questions and assistance


Mobile Deposit questions and assistance


Telephone Banking


Contact Our Lending Team

By Email

QUESTIONS?Change your address

Give us your feedback

We want to hear from you!

We're committed to building long-term relationships with our customers and providing the best products and services. If there is a product or service we can improve upon, we'd like to hear about it. Likewise if you are happy with your customer service from one of our employees–we'd like to know about it as well.

Please send us your suggestions, complaints, or compliments.

Please do not email account numbers or other sensitive information.


By Fax

  • Round Bank General – 254-799-2752
  • American Plaza General – 254-776-4116
  • Downtown – 254-756-2980

By Mail:

American Bank - Round Bank
P.O. Box 154068
Waco, Texas 76715-4068

American Bank Plaza
P.O. Box 2507
Waco, Texas 76702-2507

American Bank – Downtown
325 Franklin
Waco, Texas 76701


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